Reviews are important for small businesses because they allow you to get feedback from your customers and improve your business. But, generating reviews manually can be a challenge for many business owners.
We recommend choosing a review generation tool to help you get more reviews from your customers. These tools can help you collect customer feedback, track review progress, and find the pain points of your customer.
There are a number of review generation tools available for small businesses. Choosing the right one can be difficult, but it is important to do your research in order to get the most out of your review generation tool.
In this blog post, we will compare four popular review generation tools: Birdeye, ReviewTrackers, GetMoreReviews, and Podium. We will analyze each tool based on its features and benefits, and then crown the best review generation tool for small businesses.
The tools work by sending review requests to customers via email or text message. Customers can then leave a review on the platform of their choice, such as Google, Facebook, or Yelp.
The review generation tool will help you track response rates – which customers have left reviews and which have not. This is important because it allows you to follow up with customers who have not yet left a review.
Additionally, review generation tools can help you improve your customer experience. By collecting customer feedback, you can identify areas of improvement for your business. For example, if customers are unhappy with your customer service, you can take steps to improve it.
Each tool has its own set of features and benefits, but they all share the common goal of helping you get more reviews from your customers. Below, we will go into greater detail about each review generation tool.
Birdeye is an all-in-one customer experience platform that helps businesses collect reviews, track review progress, and improve customer experience. The price point is on the higher end of the spectrum, however, it is a comprehensive tool that offers a lot of features.
As a Reputation Management Platform, Birdeye integrates with a number of review sites, including Google, Facebook, and Yelp. Additionally, Birdeye offers review monitoring, review generation, review responses, review insights, review publishing, plus a lot more.
Birdeye is a good review tool for businesses that are looking for an all-in-one solution to their online reputation needs. However, the price point may be too high for some businesses. So unless you’re looking for a total package, another review generation tool may be a better fit.
ReviewTrackers is a review generation, review monitoring, and review response tool. It helps local businesses track reviews from hundreds of sites, including search engines like Google and Bing, and social media including Facebook.
ReviewTrackers helps business owners improve their online presence while retaining more customers and winning your market. Automate review collection to boost local SEO search results rank and influence prospective buyers, and review responses to turn unhappy customers into your biggest advocates.
The price point for ReviewTrackers is lower than Birdeye’s, making it a more affordable option for small businesses. WIth ReviewTrackers you can use both negative feedback and 5-star reviews to drive your acquisition and retention strategies, improve your online presence, and convert more buyers through reviews.
GetMoreReviews is a review generation tool that helps businesses collect customer feedback, get more online 1-5 star ratings, and improve their online reputation. The tool works by sending review requests to customers via email or text message. Customers can then leave a review on the platform of their choice, such as Google, Facebook, or Yelp.
GetMoreReviews is a tool for businesses that are looking for an affordable way to get more online reviews from their customers. Additionally, the tool offers review monitoring and review Insights to help businesses improve their customer experience.
*Disclaimer* While this is the most affordable option on this list and has great features – we were unable to onboard our client and it was ultimately an unsuccessful experience overall.
Podium is an online review management tool that helps businesses collect reviews, improve customer experience, and increase repeat business. The tool offers review generation, review monitoring, review responses, review insights, review publishing, and more. Plus, with Podium’s messaging feature, businesses can turn conversations into online reviews, closed deals, and repeat business.
To get the real value out of Podium you’ll need to opt for more than just the “Essentials” Plan. If you want a light CRM that can help manage simple interactions with customers, text the customer through many of your day to day processes and even provide text billing then this platform is worth the review
Podium is a great tool for those who need a comprehensive solution to generate reviews for their business. However, the price point may be too high for some businesses. Luckily, the tool offers a free trial so businesses can try it before they commit to a paid plan.
ReviewTackers is our pick for the best review generation tool for small businesses. It is an affordable option that offers a wide range of features to help businesses improve their online presence and customer experience. Additionally, the tool offers review monitoring and review Insights to help businesses improve their customer experience.
Written by: Anna Bennett